Return Policy
We at Moataz Designs are committed to your satisfaction. If you are not completely satisfied with your purchase, we will be happy to accept a return for a full refund, following the guidelines below.
What can be returned:
Items that are damaged or have defective workmanship.
Timeline for Returns:
You must return your items within 14 days of receiving your order.
It is important to note that your package must reach us within this 14-day window.
Return Conditions:
Items must be returned in their original packaging to be accepted.
You must contact us by email at support@moatazdesigns.com within a week of receiving your order to initiate a return.
In your email, please include your purchase number, the name of the item you are returning, and the reason for your return.
Please note that it may take 4-7 business days for your return to be delivered back to us.
Items that cannot be returned:
Items that are on sale.
Items that have been damaged or worn after purchase.
Contact Us:
If you have any questions about our return policy, please do not hesitate to contact us at support@moatazdesigns.com